We hnad select and personally test each guitar we receive. That’s right we never let a guitar go out the door iwthout testing it first. As a matter of fact each instrument is inspected 6 times to ensure quality. It is part of our commitment ot our customers. We get our guitars from a national supplier of unowned and unplayed instruments. We want you to be happy. We will do our best to remedy teh situation in a timely manner.We love music just like you do, and we are a part of the music community, as a matter of fact we are a writing member of ascap! Schecter schecter c1 fr electric guitarwhitefloyd rose c1fr. If we wouldn’t use it, we wont sell it.